|
Answering interview questions |
|
There are several different types of questions that can be asked at interviews however today, most companies will use behavioural based interview techniques. This techniques helps the interviewer to find out how you have responded to different situations in the past, as how you have behaved in the past is usually a strong indicator of how you will respond in the future. When answering this type of question it is important to follow the STAR principle. The STAR stands for Situation, Task, Action and Result. Situation - Describe the time, the background to the situation Task - Describe the task that ca action you took as a result of that situation - make sure you refer to "I" not "WE".The inter Tell me about a time when you had to deal with a difficult customer | | Situation | When I worked at a busy convenience store, I often had to deal with challenging customers, especially late at night. One time a customer wanted to purchase a product and he was under legal age to have a right to buy it. | | Task | I had to explain to the customer our store policy on not selling to this particular product to people under certain age. | | Action | I showed him the sign that was displayed, explained the legal implications to both the store and myself if I were to sell him the product. During my explanation I kept a positive attitude and stayed polite with the customer. | | Result | The customer left the store with an understanding that why he was not be able to purchase the product. From this experience I learned the importance of being assertive in a friendly manner to respect the customer while upholding store policy. |
|
