| Essential Conversations |
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SR1 Essential Conversations - Improving performance related conversations 19th June 2009, 9am - 12:30pm Becoming a Supervisor or Manager is often the most difficult transition one has to make in the workplace. The skills and knowledge that provide high performance in operational roles are significantly different to those required in a management role. It is not unusual for the best Technician, Salesperson or Customer Service Consultant to be rewarded with promotion, only to struggle in the management role. Managers rely primarily on others to achieve goals and objectives, and this means that they have to have regular performance conversations. This course shows participants how to do this effectively. Content: In this program participants will learn how to:
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