Crossroads Business Training

Crossroads delivers training on a whole range of soft skills topics nationwide, (see full list below) to improve your people's know how and productivity. We can provide customised two-day, one-day or half-day programs onsite at your workplace, or in our fully serviced training room to your group of 6 to 15 participants. Crossroads programs have been developed with an understanding of the demands of today's evolving workplace.

Crossroads trainers are experts at making information engaging, memorable, and easy to understand. Learning experts agree that people retain and implement what they enjoy learning and what they feel relates to them personally, so Crossroads facilitators focus on combining high impact and engagement with the latest learning and change developments to move people and organisations to peak performance.

Course topics include:

• Assertiveness

• Change Management

• Communication

• Compliance

• Conflict Resolution

• Customer Service

• Difficult Conversations

• Igniting Staff Performance

• Interviewing Skills

• Introduction to Project Management

• Introduction to Negotiation

• Leadership

• Leading and Motivating

• Managing and Motivating Teams

• Managing Meetings

• Managing Self and Others

• Managing Stress

• Networking Skills

• OHS Courses – broad range e.g. Manual Handling, Risk Assessment & Hazard Identification, Dangerous Goods & Hazardous Substances

• Performance Counselling

• Presentation Skills

• Recruitment Sales Skills

• Successful Communication for Sales Professionals

• Teamwork

• Team Building using DISC / MBTI / HBDI / TMS / Belbin

• Time Management

• Train the Trainer

• Transition to Leadership

• Work Satisfaction and Personal Renewal

Key benefits:

When training and development result in better outcomes, employees tend to display a greater sense of ownership and pride in their work. This can help lead to increased productivity and efficiency, and of course, an increase in job satisfaction. Staff who are happy in their work are more likely to work harder and be more valuable to the company, which will in turn, put the company in a stronger position. Improved communication skills will improve relationships between management/employees, and between staff peers and divisions.

Please call us on 03 9862 5900 to discuss a tailored training solution for you.